Pre-sale technical consultation
1. According to customer needs, provide customers with product information, technical consultation, technical guidance, assist customers or customize professional laser processing solutions and other pre-sale customer services through the Internet, telephone, mail, door-to-door and other channels at any time .
2. Provide customers with high-quality laser equipment overall solutions according to customer needs and actual conditions, and can provide customers with incoming samples and sample mailing services at any time.
In-sale service
1. The company upholds the principle of honesty and fairness, regardless of the contract amount, new and old customers, regardless of domestic and foreign customers, we will treat honestly and fairly;
2. For every piece of equipment ordered by the customer, we will strictly abide by the product standard, conduct multiple quality inspections, ensure the quality and quantity, and only ship if it meets the requirements;
3. When the equipment is delivered, provide customers with a full set of equipment operation instructions, including installation guides, maintenance guides, unloading guides, training guides, etc.;
After-sales service
1. 7*24 hours, sincere service；
2. If the customer has an abnormality in the use of the machine, provide solutions for the customer at any time;
3. Customers can enjoy free software upgrade service for life from the date of purchase;
4. Regularly return visits to customers every year and provide technical support services at any time.
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DW-2030 Laser Engraving Machine
